Along with remote digital signatures (technology that allows PDF signing and encrypting), consumers can perform more advanced transactions, such as opening accounts, applying for loans, and reviewing applications in progress. Jed Taylor, president of uGenius, says SmartOFFICE uses remote identity photo capture, using a webcam to capture snapshots from a remote PC, to authenticate consumers. We'll be able to deliver these services to people remotely at virtually no cost," Elko says. You can walk into an office and access the back office people, or talk to an SBA lender or a mortgage specialist. To accommodate the lower staffing levels, it's using new video banking from uGenius called SmartOFFICE that is designed to increase the amount of functions that can be executed remotely. The bank's plan is to expand its branch network without hiring new tellers, and having only a couple of people on site, mostly to help with using the technology. Most banks have had to skinny up as best they can, but you can't skinny up hours or split people in half," Elko says.īut perhaps people can be split. "Our thought process is that first and foremost, people aren't using teller transactions as much as they used to. Conestoga is trying to advance the model by combining branch design, video and file transfer techniques to allow more robust video-enabled transactions, including the commencement of new credit and savings products in effect adding video sales to earlier video teller services. The result has been changes in branch design and the use of video connectivity to extend the reach of bank experts to multiple branches and remote locations.
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